Refund & Cancellation Policy

EFFECTIVE DATE: FEBRUARY 15, 2026
OPERATOR: PUNJAB PETS ONLINE
Joint Venture: Nearby Pets India & The Dog Land (Ludhiana)

1. Preamble & Ethical Commitment

At Maharashtra Pets Online, we operate with a deep commitment to animal welfare and professional integrity. We are not a standard retail store; we facilitate the placement of sentient living beings. This unique responsibility requires a strict policy framework to ensure that every puppy, kitten, or bird in our care is treated with the highest medical and logistical standards.

Upon your booking, resources are immediately mobilized—including veterinary health clearances, Maharashtra State transit permits, and climate-controlled travel slots. By placing an order or transferring a deposit, you (The Client) acknowledge and agree to the terms of this legally binding agreement.

2. Cancellation Policy: Live Animals

Preparing a pet for travel in the North Indian climate requires immediate financial deployment for health screening and secure transport booking.

A. The “24-Hour” Grace Period

We offer a strictly regulated window for change of mind:

Eligibility: Cancellation is only valid within 24 hours of the initial payment timestamp.
Process: Request must be sent via email to orders@maharashtrapets.in or through our official WhatsApp support channel.
Outcome: A 100% refund of the deposit will be processed back to the source account within 5-7 business days.

B. Post-24 Hour Cancellation (Non-Refundable)

Once the 24-hour window expires, all payments become strictly NON-REFUNDABLE.

Reasoning: At this stage, our Ludhiana and Mohali teams execute irreversible actions:

Microchipping & Registration: The animal is legally registered in your name.
Veterinary Certification: A licensed vet is commissioned for the “Fit-to-Travel” certificate.
Transport Reservation: Non-refundable cargo or specialized pet-taxi slots are paid for in full.

3. Pet Foods & Accessories

Our dry goods division utilizes an automated fulfillment system to serve the Maharashtra region.

A. Dispatch Lock

Orders for food, treats, and accessories are transmitted to our warehouses (Mohali or Ludhiana) instantly. Due to this automation, Pet Products are strictly Non-Cancellable once the order is confirmed, as they enter the packing and logistics queue immediately.

4. Return Policy: Live Animals (The Biosecurity Rule)

For the safety of our entire nursery colony, we maintain a strict No-Return Policy on live animals once they leave our facility.

A. Medical Biosecurity

Once a pet enters a new environment, they are exposed to external pathogens. To prevent the risk of cross-contamination (such as Parvo or Distemper) to our other neonate animals, we cannot accept returns. We offer a Health Warranty for specific medical conditions, but “dislike” or “allergies” are not grounds for a return.

5. Special Disclaimer: Exotic Bird Chicks

Hand-feeding chicks (Macaws, African Greys, etc.) are extremely sensitive.

RISK ACKNOWLEDGEMENT

Buyers of unweaned chicks assume 100% Liability upon handover. We do not provide refunds for mortality caused by aspiration, improper formula temperature, or home-environment stress. Our Dead-on-Arrival (DOA) clause covers the bird strictly during transit, verified by a continuous unboxing video.

6. Return Policy: Pet Products

We accept returns for Damaged goods only with a Mandatory Unboxing Video.

The video must be uncut, showing the shipping label and the discovery of the damage.
Hygiene-sensitive items (Opened food, used bedding, grooming tools) are non-returnable.